Please read our "Terms and Conditions" before making any purchases.
General Terms and Conditions
Product Availability & Delivery*
For standard Royal Mail 2nd Class delivery the Product(s) can be expected within 4 - 6 working days when in stock** unless otherwise stated. If the item is not in stock you will be informed via phone or email about delivery times and have the option to cancel the order.
For Royal Mail 1st Class delivery the Product(s) can be expected within 2 - 3 working days when in stock* unless otherwise stated.
Unfortunately we can only accept deliveries WITHIN the UK at this time.
Due to the value of the goods, for orders over £50 we use a sign-for delivery service. If you have any special delivery instructions please input these at checkout.
Shipping will be calculated at checkout.
Due to paintings being one-off originals, there may be a delay in updating the availability of the item if the item has been sold elsewhere. In the event that a painting is no longer available, but you have placed an order online, a full refund will be issued and you will be notified as soon as possible.
*Please see "Product Specific Terms and Conditions" below for "Painting Answers"
**Stock levels indicated on the online shop may differ from physical stock levels
Ownership of the Product(s)/Artwork(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s)/Artwork(s), including delivery charges. Copyright of the Product(s)/Artwork(s) remains the property of William Watson-West.
Price & Payment
All prices are displayed in UK pounds Sterling and are inclusive of VAT. The price of any Products/Artworks will be as quoted on our site, except in cases of obvious error. These exclude delivery costs, which will be added to the total amount due at online checkout. Prices of paintings may be subject to change. Prices of paintings include framing, unless otherwise stated. This is based on a frame as chosen by William Watson-West. Any changes to framing as desired by the customer will be subject to an extra cost and will only be completed once full payment is received. Payment for all Products must be by credit or debit card via our card payment provider STRIPE managed through Wix Store or through PayPal. Payments for Artwork, where online payment is unavailable, may be arranged in person where other payment options are available.
We will exchange products within 14 days of receipt of the item if you are not entirely satisfied. You will be responsible for the cost of returning the item to us. Refunds will be issued upon receipt of the Product(s)in good condition. Products returned by you because of a defect will be exchanged as soon as possible and you will be refunded the cost incurred by you in returning the item to us. Please send all returns to:
William WATSON WEST
Sword Point House
All images, designs and artwork on our site are the property of William Watson-West and may not be used or reproduced by any person or company under any circumstances without having written consent of William Watson-West. Any unauthorised reproduction of images, designs or artwork is subject to legal action; and is protected by the "Copyright, Designs and Patents Act 1988".
Any concerns as to the legality of reproduction should be directed to:
Sword Point House
Intellectual Property Rights
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of William Watson-West. We will treat any infringement of these rights seriously.
William Watson-West cannot be held liable for any disruption to its services as a result of circumstances beyond its reasonable control.
Product Specific Terms and Conditions
All of the above Terms and Conditions apply apart from whereby the following Terms and Conditions negate them:
William will aim to complete the painting and dispatch it within 5 - 10 working days following the receipt of the answers from either the purchaser or gift recipient.
Due to the nature of this product being bespoke and made to order, refunds cannot be issued unless work has not yet been started on the piece.
Images illustrated on product page are examples only and the final bespoke product will be different.
Whilst every effort has been made to match the colour of items displayed on our website to the Product/Artwork in its physical form, colours may differ slightly from the images on the website/ display on your monitor. William Watson-West cannot be held liable for minor differences.
Greetings Cards Disclaimer
Product details may vary depending on the print run of the item being sold. This primarily refers to the reverse of some of our greetings cards where the branding has changed slightly on some cards. Images shown on our online shop are as accurate as possible, but there may be some variation amongst individual products.
Greetings Cards Packaging
Our latest batches of greetings cards are packaged individually in compostable, biodegradable and recyclable NATIVIA® bio-based film. This Polylactic Acid (PLA) film is an industrially compostable (according to the European standard EN 13432) packaging solution made from renewable raw materials. The bags should be placed with your garden waste or food waste if your Council does the relevant collections.
Our older greetings card packaging, which is still in use for some of our items, is made from BOPP film and although not biodegradable, is recyclable.
Although we ensure every product is produced to the highest of standards, due to the nature of printing there may be inherent flaws in some of the prints. William Watson-West cannot be held liable for any minor flaws within the print or, where this applies, the fabric/material itself.
The intensity of colours in Artworks/Products may fade over time; this is a natural process. Keep out of direct sunlight to minimise the risk of fading. William Watson-West cannot be held liable for the deterioration of Artworks/Products over time.