Please read our "Terms and Conditions" before making any purchases.
Terms and Conditions
Acceptance of Terms
By accessing and using this website, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from using the website.
Christmas Opening Hours
I will be away from the studio from the 20th December - 5th January 2024 and any orders placed during this period will be processed the week of the 8th January.
Product Availability & Delivery*
For all items excluding work that requires framing, the final order date for guaranteed delivery in time for Christmas is 16th December 2023.
For paintings or work that requires framing the deadline has now past but if you have any special requests please get in touch and I'll see what I can do.
For standard Royal Mail 2nd Class delivery the Product(s) can be expected within 4 - 6 working days when in stock** unless otherwise stated. If the item is not in stock you will be informed via phone or email about delivery times and have the option to cancel the order.
For Royal Mail 1st Class delivery the Product(s) can be expected within 2 - 3 working days when in stock* unless otherwise stated. "Working days" are defined as Monday to Friday 9am - 5pm and exclude bank holidays.
Unfortunately we can only accept deliveries WITHIN the UK at this time.
Due to the value of the goods, for orders over £50 we use a sign-for delivery service. If you have any special delivery instructions please input these at checkout.
Shipping will be calculated at checkout.
Due to paintings being one-off originals, there may be a delay in updating the availability of the item if the item has been sold elsewhere. In the event that a painting is no longer available, but you have placed an order online, a full refund will be issued and you will be notified as soon as possible.
*Please see "Product Specific Terms and Conditions" below for "Painting Answers"
**Stock levels indicated on the online shop may differ from physical stock levels
Ownership of the Product(s)/Artwork(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s)/Artwork(s), including delivery charges. Copyright of the Product(s)/Artwork(s) remains the property of William Watson-West.
Price & Payment
All prices are displayed in UK pounds Sterling and are inclusive of VAT. The price of any Products/Artworks will be as quoted on our site, except in cases of obvious error. These exclude delivery costs, which will be added to the total amount due at online checkout. Prices of paintings may be subject to change. Prices of paintings include framing, unless otherwise stated. This is based on a frame as chosen by William Watson-West. Any changes to framing as desired by the customer will be subject to an extra cost and will only be completed once full payment is received. Payment for all Products must be by credit or debit card via our card payment provider STRIPE managed through Wix Store or through PayPal. Payments for Artwork, where online payment is unavailable, may be arranged in person where other payment options are available.
We will exchange products within 14 days of receipt of the item if you are not entirely satisfied. You will be responsible for the cost of returning the item to us. Refunds will be issued upon receipt of the Product(s)in good condition. Products returned by you because of a defect will be exchanged as soon as possible and you will be refunded the cost incurred by you in returning the item to us. Please send all returns to:
William WATSON WEST
Sword Point House
All images, designs and artwork on our site are the property of William Watson-West and may not be used or reproduced by any person or company under any circumstances without having written consent of William Watson-West. Any unauthorised reproduction of images, designs or artwork is subject to legal action; and is protected by the "Copyright, Designs and Patents Act 1988".
Any concerns as to the legality of reproduction should be directed to:
Sword Point House
Intellectual Property Rights
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of William Watson-West. We will treat any infringement of these rights seriously.
Facebook Marketing and Facebook Pixel
We may use Facebook marketing tools, including Facebook Pixel, to track and analyse user activity on our website. By using our website, you consent to the use of these tools.
Facebook Pixel is used to collect data for the purpose of optimising and analysing our marketing efforts on Facebook. This data may include but is not limited to user interactions, demographics, and conversion tracking.
We will not use Facebook Pixel to collect personally identifiable information unless explicitly provided by the user.
You can opt out of Facebook Pixel tracking by adjusting your Facebook ad preferences.
William Watson-West cannot be held liable for any disruption to its services as a result of circumstances beyond its reasonable control.
Product Specific Terms and Conditions
All of the above Terms and Conditions apply apart from whereby the following Terms and Conditions negate them:
William will aim to complete the painting and dispatch it within 5 - 10 working days following the receipt of the answers from either the purchaser or gift recipient.
Due to the nature of this product being bespoke and made to order, refunds cannot be issued unless work has not yet been started on the piece.
Images illustrated on product page are examples only and the final bespoke product will be different.
Whilst every effort has been made to match the colour of items displayed on our website to the Product/Artwork in its physical form, colours may differ slightly from the images on the website/ display on your monitor. William Watson-West cannot be held liable for minor differences.
Greetings Cards Disclaimer
Product details may vary depending on the print run of the item being sold. This primarily refers to the reverse of some of our greetings cards where the branding has changed slightly on some cards. Images shown on our online shop are as accurate as possible, but there may be some variation amongst individual products.
Greetings Cards Packaging
Our latest batches of greetings cards are packaged individually in compostable, biodegradable and recyclable NATIVIA® bio-based film. This Polylactic Acid (PLA) film is an industrially compostable (according to the European standard EN 13432) packaging solution made from renewable raw materials. The bags should be placed with your garden waste or food waste if your Council does the relevant collections.
Our older greetings card packaging, which is still in use for some of our items, is made from BOPP film and although not biodegradable, is recyclable.
Although we ensure every product is produced to the highest of standards, due to the nature of printing there may be inherent flaws in some of the prints. William Watson-West cannot be held liable for any minor flaws within the print or, where this applies, the fabric/material itself.
The intensity of colours in Artworks/Products may fade over time; this is a natural process. Keep out of direct sunlight to minimise the risk of fading. William Watson-West cannot be held liable for the deterioration of Artworks/Products over time.
By signing up to our mailing list you give us your consent to receive emails from us which may include marketing. You have the option to unsubscribe at any point by clicking 'unsubscribe' at the bottom of an email received from us or, if you wish to withdraw your consent, by emailing us at email@example.com and requesting for your information to be removed from our database.
If you choose to receive information about William's new print releases you consent to receive emails from us that may include marketing for future print releases.
When you take part in an online vote and submit your email and response, you give us your consent to receive emails from us which may include marketing. You have the option to unsubscribe at any point by clicking 'unsubscribe' at the bottom of an email received from us or, if you wish to withdraw your consent, by emailing us at firstname.lastname@example.org and requesting for your information to be removed from our database.